Peace of mind, in your hands.
Whatever the problem, wherever the customer, you’ll be ready to help. Upholding our philosophy of ‘zero distance to customers’, our Field Service Engineers fix faults and provide invaluable peace of mind.
Live jobs
Core roles in this team
It’s not enough to have global, market-leading brands – we also need outstanding after sales service. Our Engineers are responsible for upholding our reputation, repairing appliances, and ensuring Zero Distance to our customers. Great performance is a team effort and that’s why our Head of Field, Team Leaders, Service Managers, Regional Customer Delivery Managers, and Technical Support colleagues are as important as each other. Whatever role you play, you’ll help us delight every customer.
Click the 'Field Service Engineering' button below to find out more about our core roles:
Our Haier Attitudes
Our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance and IoT & Ecosystem Thinking inspires our teams every day.
Self-driven, open minded, risk-takers. We’re passionate about getting tuned-in to our consumers’ aspirations, measuring impact with an outside-in perspective and achieving the best possible results for our customers and our business. We collaborate to bring innovation to life and bring extraordinary experiences to our users.
Relentless learners, fueled by consumer satisfaction. We maintain a start-up mentality with an agile approach to new developments, enabling us to be trusted partners that deliver for our customers.
We’re change agents that thrive on collaboration and share ideas to get close to colleagues and customers. We create an open ecosystem of users, developers, and partners to imagine the future –a circular community sustainable and beneficial to all parties.
Step 1
You'll submit an online application, which we'll review
Step 2
If you’re successful, we’ll send you a situational judgement assessment to complete
Step 3
If you’re successful, you'll have a phone interview with one of our Talent Acquisition Business Partners
Step 4
You’ll have a video interview with two of our Service Team Managers, during the interview you'll be asked to do a short electrical test
Step 5
Now you’re through to the final stage, you'll need to complete a deductive reasoning assessment.
Step 1
You'll submit an online application which we'll review.
Step 2
If you’re successful, you'll have a phone or video interview with one of our Talent Acquisition Business Partners
Step 3
If you’re successful, we’ll ask you to complete some assessments. These will be relevant to the role and usually contain behavioural and ability elements.
Step 4
If that goes well, you'll be invited to attend an onsite or video interview.
Step 5
Depending on the role, we will then conduct at least another additional interview and you may be asked to prepare a presentation or complete another assessment.
Interview hints and tips
Calm any interview nerves by preparing beforehand. If it’s an in-person interview, make sure you know where you’re going and get there in plenty of time. If it’s a virtual interview, organise a quiet place to talk where you won’t be disturbed. Be ready for typical questions (see below).
Most of our interviews are in one of these formats. Read up on them so you know what to expect.
Be ready with examples that show how you’ve demonstrated certain skills or behaviours. We recommend using the STAR (Situation, Task, Action, Result) or SBO (Situation, Behaviour, Outcome) techniques.
Interviews can make you feel nervous – but don’t let anxiety distract you. Try your best to stay calm, listen to the interviewer and give relevant answers.
Don't be afraid to ask if you need further clarity – remember, we want you to do well.
If your interview is virtual, test your technology ahead of the interview. Check your internet connection is stable and secure, and that your device is running properly.
If your interview is online, treat it the same as a face-to-face interview. Look professional and be polite and courteous.
We’ll provide you with a prep pack before the interview. Make sure you’ve read through all the documents and make a note of any questions – you’ll have a chance to ask them during the interview.
“Before joining Haier Europe, I had never worked on white goods before. Now, after 10 years, I have gained a lot of knowledge, achieved a refrigeration qualification, and enjoyed the opportunity to further enhance my expertise through various courses.”
Justin, Field Service Team Leader
“With Haier Europe growing so quickly, I’ve had opportunities to progress within the company that I wasn’t expecting so soon. I am grateful to have been given the opportunity to start out as Field Service Engineer, then Team Leader, before moving into the Service Team Manager role.”
Daniel, Service Team Manager
“Every day as a Service Engineer is a day you are helping someone. Fixing a mother's washing machine so she can wash her children's school uniform or an elderly couple's oven so they can cook dinner again brings great satisfaction and the gratitude you receive is very rewarding.”
Robert, Field Service Team Leader
