Peace of mind, in your hands.

Whatever the problem, wherever the customer, you’ll be ready to help. Upholding our philosophy of ‘zero distance to customers’, our Field Service Engineers fix faults and provide invaluable peace of mind.   

Live jobs

18 available jobs
Field Service Engineer Field Service Engineering Reading Field Service Engineer£31,650-£35,870 depending on experienceThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Manchester Field Service Engineer£32,916-£37,304 depending on experienceThree incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering Chester Field Service Engineer£32,916-£37,304.80 depending on experienceThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Chester Field Service Engineer£31,650-£35,870 depending on experienceThree incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering London Field Service Engineer£31,650-£35,870 depending on experienceLondon allowance of up to £6,500 per annumThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering London Field Service Engineer£32,916-£37,304 depending on experienceLondon allowance of up to £6,500 per annumThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering London Field Service Engineer£32,916 to £37,304 depending on experienceLondon allowance of up to £6,500 per annumThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Winchester Field Service Engineer£32,916 - £37,304 depending on experienceThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Richmond Field Service Engineer£32,916 - £37,304 depending on experienceThree incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering Manchester Field Service Engineer£32,916-£37,304 depending on experienceThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Worthing Field Service Engineer£32,916 - £37,304 depending on experienceThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Croydon Field Service Engineer£31,650-£35,870 depending on experienceLondon Allowance of up to £6,500Three incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Longford, Deanscurragh Job DescriptionField Service Engineer€38,076.37 - €42,500 depending on experienceThree incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering Harrogate Field Service Engineer£32,916 - £37,304 depending on experienceThree incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering Croydon Field Service Engineer£32,916 - £37,304 depending on experience plus London Allowance of up to £6,500Three incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering Worthing Field Service Engineer£32,916-£37,304.80 depending on experienceThree incredible brands. One brilliant team. Apply now
Trainee Field Service Engineer Field Service Engineering Longford Field Service Engineer€38,076.37 - €42,500 depending on experienceThree incredible brands. One brilliant team. Apply now
Field Service Engineer Field Service Engineering Swindon Field Service Engineer££2,916 - £37,304 depending on experienceThree incredible brands. One brilliant team. Apply now

Core roles in this team

It’s not enough to have global, market-leading brands – we also need outstanding after sales service. Our Engineers are responsible for upholding our reputation, repairing appliances, and ensuring Zero Distance to our customers. Great performance is a team effort and that’s why our Head of Field, Team Leaders, Service Managers, Regional Customer Delivery Managers, and Technical Support colleagues are as important as each other. Whatever role you play, you’ll help us delight every customer.

 

Click the 'Field Service Engineering' button below to find out more about our core roles:

Field Service Engineer Field Service Engineering Bringing peace of mind to customers, you'll diagnose and repair appliance faults across all three of our brands. Thanks to your customer-first attitude and our in-house training, you’ll enhance your expertise while achieving zero distance to customers.
Team Leader Field Service Engineering In addition to carrying out appliance repairs, you’ll act as a vital point of contact in providing technical support to other engineers across your team.
Service Team Manager Field Service Engineering Managing a team of Field Service Engineers and Team Leaders, you’ll motivate and empower them so that they continue to delight our customers.
Regional Customer Delivery Manager Field Service Engineering You’ll contribute to the success of our growing business through tactical and operational responsibility for a regional engineering team, helping us to achieve our goal of zero distance to the consumer.
Head of Field Operations Field Service Engineering Leading the field team across the UKI with passion, ownership, and accountability, you’ll motivate your people to achieve your financial and service-led targets.
Technical Support Specialist Field Service Engineering All our business functions depend on high quality technical support. With your strong technical skillset, you’ll make sure they get the best around.
Training Manager Field Service Engineering To be the number one home appliance business, our team needs to be outstanding. Passionate about colleagues’ development, you’ll organise superb training.
Technical Manager Field Service Engineering Heading up our Technical & Training department, you’ll help us deliver a first-class technical service across UK&I. With responsibility for product quality governance, you’ll have a vital role.

Our Haier Attitudes

Our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance and IoT & Ecosystem Thinking inspires our teams every day.

Entrepreneurship & Innovation

Self-driven, open minded, risk-takers. We’re passionate about getting tuned-in to our consumers’ aspirations, measuring impact with an outside-in perspective and achieving the best possible results for our customers and our business. We collaborate to bring innovation to life and bring extraordinary experiences to our users.

Zero Distance

Relentless learners, fueled by consumer satisfaction. We maintain a start-up mentality with an agile approach to new developments, enabling us to be trusted partners that deliver for our customers.

IoT & Ecosystem thinking

We’re change agents that thrive on collaboration and share ideas to get close to colleagues and customers. We create an open ecosystem of users, developers, and partners to imagine the future –a circular community sustainable and beneficial to all parties.

Field Service Engineer application process We aim to make the selection process as simple and transparent as possible. Here’s what happens when you apply for a Field Service Engineer role.

Step 1

You'll submit an online application, which we'll review

Step 2

If you’re successful, we’ll send you a situational judgement assessment to complete

Step 3

If you’re successful, you'll have a phone interview with one of our Talent Acquisition Business Partners

Step 4

You’ll have a video interview with two of our Service Team Managers, during the interview you'll be asked to do a short electrical test

Step 5

Now you’re through to the final stage, you'll need to complete a deductive reasoning assessment.

Other roles in this department We aim to make the selection process as simple and transparent as possible. Here’s what happens when you apply for a role.

Step 1

You'll submit an online application which we'll review.

Step 2

If you’re successful, you'll have a phone or video interview with one of our Talent Acquisition Business Partners

Step 3

If you’re successful, we’ll ask you to complete some assessments. These will be relevant to the role and usually contain behavioural and ability elements.

Step 4

If that goes well, you'll be invited to attend an onsite or video interview.

Step 5

Depending on the role, we will then conduct at least another additional interview and you may be asked to prepare a presentation or complete another assessment.

Interview hints and tips

Prepare in advance

Calm any interview nerves by preparing beforehand. If it’s an in-person interview, make sure you know where you’re going and get there in plenty of time. If it’s a virtual interview, organise a quiet place to talk where you won’t be disturbed. Be ready for typical questions (see below).

Research competency and behaviour-based interviews

Most of our interviews are in one of these formats. Read up on them so you know what to expect. 

Try the STAR or SBO techniques

Be ready with examples that show how you’ve demonstrated certain skills or behaviours. We recommend using the STAR (Situation, Task, Action, Result) or SBO (Situation, Behaviour, Outcome) techniques.

Listen to the question

Interviews can make you feel nervous – but don’t let anxiety distract you. Try your best to stay calm, listen to the interviewer and give relevant answers.

If you're not sure, ask

Don't be afraid to ask if you need further clarity – remember, we want you to do well.

Check your tech

If your interview is virtual, test your technology ahead of the interview. Check your internet connection is stable and secure, and that your device is running properly.

Virtual interviews are as important as face-to-face

If your interview is online, treat it the same as a face-to-face interview. Look professional and be polite and courteous. 

Read the interview prep pack

We’ll provide you with a prep pack before the interview. Make sure you’ve read through all the documents and make a note of any questions – you’ll have a chance to ask them during the interview.

“Before joining Haier Europe, I had never worked on white goods before. Now, after 10 years, I have gained a lot of knowledge, achieved a refrigeration qualification, and enjoyed the opportunity to further enhance my expertise through various courses.”

Justin, Field Service Team Leader

“With Haier Europe growing so quickly, I’ve had opportunities to progress within the company that I wasn’t expecting so soon. I am grateful to have been given the opportunity to start out as Field Service Engineer, then Team Leader, before moving into the Service Team Manager role.”

Daniel, Service Team Manager

“Every day as a Service Engineer is a day you are helping someone. Fixing a mother's washing machine so she can wash her children's school uniform or an elderly couple's oven so they can cook dinner again brings great satisfaction and the gratitude you receive is very rewarding.”

Robert, Field Service Team Leader

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